REFUND POLICY
The  one, two, and three month subscription support plans are  only  refundable  within  30 days  of  subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not completely satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied, we offer a money back policy as follows:
We have a 30 days money back policy with following terms and conditions.

*Customer can see credit to their account 3 days after the refund is issued. 

FOR UP TO THREE MONTH BUSINESS PLANS

You should give us a chance to serve you because of the following aspects of our services:

100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan provided if falls under below
mentioned conditions.
The refund policy is not applicable for per incidence plans.
No refund after 30 calendar days of subscribing the plan.

Refunds only are accepted, when any of the following criteria are meet:

>>> You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.

>>> The issue is out of scope for the particular plan.  >>> 30 days have not passed after the issue was last worked upon by an Alpha Info System technician. >>> There has not been a closed ticket or resolved issue in the past for your plan.
USER RESPONSIBILITY (VERY IMPORTANT)         In connection with obtaining Services, you agree that you will:
>>> Cooperate  with  the  Alpha  Info  System Technician:  We  will  use  commercially  reasonable  efforts  to  provide  the  support to you. Our experience   shows  that most  issues can be  corrected as a result of close cooperation between  you and the technician. Please listen carefully to the technician and follow the technician's instructions. You must confirm that the following conditions are true.
>>> The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals.
>>> You  must  have  knowledge  regarding  the  hardware  system,  any  software  involved,  and in the facts and circumstances surrounding the incident.
>>> The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Alpha Info System support personnel.
>>> Software/Data Backup:  You  understand  and  agree  that  Alpha Info System  shall under  no circumstance be responsible  for  any lost or corrupted software or data. Alpha Info System strongly recommends that  you at all times maintain a complete data backup and disaster recovery plan.
>>> Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and  required under the applicable Registration Form. You  also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account.

Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Alpha Infosystem immediately of any unauthorized use of your account or any other breach of security. Alpha Info System will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
However, you could be held liable for losses incurred by Alpha Info System or another party due to someone else using your account or password.
You may not use anyone else's account at any time, without the permission of the account holder.

 DATA BACKUP
YOU  ARE  SOLELY   RESPONSIBLE   FOR  MAINTAINING   AND  BACKING  UP  ALL  INFORMATION,  DATA,  TEXT  OR  OTHER  MATERIALS (COLLECTIVELY "CUSTOMER DATA")  AND  SOFTWARE  STORED  ON  YOUR  COMPUTER  AND  STORAGE  MEDIA  BEFORE   ORDERING  THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT AlphaInfosystem.COM  OR  ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR  LIABILITY  UNDER  ANY  CIRCUMSTANCE  AT  ANY  TIME  FOR  ANY  LOSS  OR  CORRUPTION  OF  CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.